Frequently Asked Questions

Ordering

1. How can I place an order on Punome’s website?

To place an order on Punome’s website, simply browse our products and add the desired items to your shopping cart. Proceed to the checkout page, where you will need to provide your shipping and payment information. Once payment is confirmed, your order will be processed.

2. Can I make changes or cancel my order?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible at [email protected]. While we will make every effort to accommodate your request, please note that changes or cancellations may not be possible once the order has been processed.

Shipping

1. How long does shipping take?

Shipping time varies depending on your location. For orders within the USA, you can expect delivery within 3-8 business days. International orders typically take 12-22 business days to arrive. Please note that processing time for all orders is 0-2 business days.

2. How much does shipping cost?

Shipping fees for orders within the USA are $8.00. For international orders, the shipping fee is $12.99.

3. What if my order is lost or damaged during shipping?

At Punome, we take great care in packaging and shipping your order. However, if your order is lost or damaged during shipping, please contact our customer support team at [email protected]. We will work with you to resolve the issue and ensure your satisfaction.

Return & Refund

1. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it for a refund or exchange within 25 days of receiving the order. For detailed information, please refer to our Return & Refund Policy.

2. How do I return an item for a refund or exchange?

To initiate a return for a refund or exchange, please contact our customer support team at [email protected]. They will provide you with instructions on how to proceed with the return process.

3. How long does it take to receive a refund?

Refund processing time can vary, but typically it takes 5-10 business days after we have received and processed your returned item. The refund will be credited back to the original payment method used for the order.

Cancellation

1. Can I cancel my order after it has been placed?

Yes, you can cancel your order if it has not yet been processed. Please contact our customer support team at [email protected] as soon as possible to request a cancellation.

2. What if I need to cancel a custom or personalized order?

Cancellation of custom or personalized orders may not be possible as these items are made to order and cannot be resold. Please contact our customer support team at [email protected] for more information regarding the cancellation of custom or personalized orders.

Payment

1. What payment methods does Punome accept?

Punome accepts payments through Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.

2. Is it safe to use my credit card on the Punome website?

Yes, it is safe to use your credit card on the Punome website. We prioritize the security of your sensitive information and employ secure socket layer (SSL) technology to protect your data. All transactions are processed through a secure payment gateway.

If you have any further questions or concerns, please don’t hesitate to contact our customer support team at [email protected].

Shopping Cart